At kiss98, protecting the personal data of our players is a core responsibility. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you hold as a data subject under applicable privacy frameworks.
These highlights summarise our key data practices. They do not replace the full Privacy Policy below — please read the complete document for your full rights and our complete obligations.
We collect only the personal data necessary to operate your account, process transactions, verify your identity, and comply with regulatory requirements. We do not collect data we don't need.
All personal data is transmitted over256-bit SSL-encrypted connections and stored in access-controlled environments. Payment data is processed via PCI-DSS compliant gateways and never stored in plain text.
kiss98 does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. Your information stays within the kiss98 ecosystem and its veted service providers.
You have the right to access, correct, or request deletion of your personal data. You may also object to certain processing activities and request data portability, subject to legal retention requirements.
kiss98 uses cookies and similar tracking technologies to improve platform performance, personalise your experience, and support analytics. You can manage cookie preferences through your browser settings.
If you have any questions about how your data is handled, our support team is available 24/7 via live chat, and privacy-specific enquiries can be directed to our support email at any time.
This Privacy Policy (hereinafter "Policy") describes the data protection practices of kiss98 (referred to herein as "kiss98", "we", "us", or "our") in relation to the personal data of users who access the kiss98 platform at https://kiss98.cam and all associated subdomains and services (collectively, the "Platform").
kiss98 is operated as an online entertainment platform offering live casino games, sports betting, slot games, and related services. In the course of providing these services to players across Malaysia — including players in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and Shah Alam — we necessarily collect and process certain personal data. This Policy governs how that data is handled.
By accessing or using the kiss98 Platform and creating an account, you acknowledge that you have read and understood this Privacy Policy and you consent to the collection and processing of your personal data as described herein. If you do not accept the terms of this Policy, you must not use the Platform.
Please Note: This Policy should be read alongside our Terms & Conditions, which govern the contractual relationship between kiss98 and registered players. In the event of any conflict between this Policy and the Terms & Conditions on matters of data privacy, this Policy shall prevail.
For the purposes of this Privacy Policy, the following terms shall carry the meanings assigned to them below:
kiss98 collects personal data across several categories depending on how you interact with the Platform. The categories and specific data points collected are set out in the table below:
| Data Category | Specific Data Points | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, MyKad / Passport / Driver's License number | Registration & KYC verification |
| Contact Data | Email address, mobile phone number, residential address | Registration & account updates |
| Financial Data | Payment method details (e-wallet identifiers, bank account numbers, cryptocurrency wallet addresses), transaction history, deposit and withdrawal records | Deposits, withdrawals & KYC |
| Account Data | Username, account balance, betting history, game activity logs, bonus usage, VIP tier status | Ongoing platform use |
| Technical Data | IP address, device type and OS, browser type and version, session timestamps, referral source | Automatic collection on access |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Customer support interactions |
| Document Data (KYC) | Scanned or photographed ID documents, proof of address documents, selfie photographs | KYC verification process |
We do not collect sensitive personal data (such as racial or ethnic origin, political opinions, health data, or biometric data) except to the limited extent that such data is incidentally included in KYC identity documents submitted by the player. Such data is not actively processed beyond its intended verification purpose.
kiss98 collects personal data through the following methods:
kiss98 processes your personal data only for legitimate, specified purposes. The primary purposes for which we process personal data are as follows:
kiss98 processes personal data one or more of the following legal bases, depending on the nature of the processing activity:
kiss98 does not sell, rent, or exchange your personal data with third parties for their independent commercial purposes. Personal data may be shared in the following limited circumstances:
All third-party service providers engaged by kiss98 are contractually obligated to process personal data only in accordance with our instructions and applicable data protection standards, and to implement appropriate technical and organisational security measures.
kiss98 retains personal data for no longer than is necessary to fulfil the purposes for which it was collected, taking into account applicable legal, regulatory, and operational requirements. The following indicative retention periods apply:
| Data Category | Indicative Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account + 7 years after closure | Regulatory / AML compliance |
| KYC Documents | Duration of account + 7 years after closure | Regulatory / AML compliance |
| Transaction Records | 7 years from transaction date | Financial record-keeping requirements |
| Support Communications | 3 years from interaction date | Dispute resolution / legitimate interests |
| Technical / Log Data | 12 months from collection | Security monitoring / fraud prevention |
| Marketing Preferences | Until consent is withdrawn | Consent |
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised. Where complete deletion is not immediately practicable, personal data will be isolated from active processing until deletion can be completed.
kiss98 uses cookies and similar tracking technologies (such as web beacons and local storage) to support Platform functionality, improve user experience, and analyse platform performance. The following categories of cookies are used:
You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality or performance of the Platform. kiss98 does not use third-party advertising or targeting cookies.
kiss98 implements a comprehensive set of technical and organisational security measures designed to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include, but are not limited to:
Your Role in Data Security: While kiss98 takes rigorous steps to protect your data, you are responsible for maintaining the confidentiality of your Account credentials. Use a strong, unique password for your kiss98 account and never share your login details with any third party. If you suspect your account has been compromised, contact our support team immediately via live chat.
Subject to applicable law and certain legal limitations, you have the following rights in relation to your personal data held by kiss98. To exercise any of these rights, please contact our support team via live chat or email.
You have the right to request a copy of the personal data we hold about you, along with information about how it is processed. We will respond to access requests within 30 days of receipt.
You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You may update certain account details directly through your profile settings.
You may request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purposes for which it was collected. This right is subject to our legal retention obligations, which may require us to retain certain data for prescribed periods.
In certain circumstances, you may request that we restrict the processing of your personal data — for example, while the accuracy of the data is being contested, or where processing is unlawful but you prefer restriction to deletion.
Where processing is based on consent or contractual necessity, you may request that we provide your personal data in a structured, commonly used, and machine-readable format for transfer to another service provider.
You have the right to object to processing based on our legitimate interests, and to object to direct marketing communications at any time. We will cease such processing upon receipt of a valid objection unless we can demonstrate compelling legitimate grounds that override your interests.
To exercise any of the above rights, please contact our support team via live chat (available 24/7) or by email at [email protected]. Please include your registered account name and a description of the right you wish to exercise. We may need to verify your identity before processing your request.
The kiss98 Platform is strictly intended for users who are aged 21 years or above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from an individual under 21, we will take immediate steps to delete that data and close the associated account.
If you are a parent or guardian and believe that minor under your care has provided personal data to kiss98 or accessed the Platform without authorisation, please contact our support team immediately so that we can investigate and take appropriate action.
Age verification is a mandatory part of the KYC process on kiss98. We require all players to provide proof of age before withdrawals can be processed, and we reserve the right to request proof of age at any time during player's account lifecycle.
The kiss98 Platform does not contain links to third-party websites for commercial or advertising purposes. However, in the course of processing payments, you may interact with the interfaces of third-party payment processors such as those supporting Touch 'n Go eWallet, Boost, GrabPay, DuitNow, and FPX. These processors operate their own privacy policies, and kiss98 is not responsible for the data practices of third-party platforms once you navigate away from or interact outside of the kiss98 interface.
We encourage players to review the privacy policies of any third-party service with which they interact in the course of using the Platform's payment facilities.
kiss98 reserves the right to modify or update this Privacy Policy at any time in response to changes in applicable law, regulatory requirements, our business practices, or Platform functionality. Any material changes will be communicated to registered players via the Platform or by email to the address on record.
The updated Policy will reflect a revised "Last Updated" date at the top of this page. Continued use of the Platform following notification of an amended Policy constitutes acceptance of the updated terms. We recommend that players periodically review this page to stay informed of our current data practices.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by kiss98, please contact us through the following channels:
Live Chat: Available 24/7 through the Platform — the fastest channel for privacy-related queries.
Email: [email protected] (displayed as plain text — not a clickable link)
Response Target: Live chat within 2 minutes; email within 24 hours.
Data Subject Requests: Please include your full name, registered account username, and a description of your request. Identity verification may be required before we can process your request.
For enquiries relating to our Terms & Conditions or account eligibility, please refer to the Terms & Conditions page. For responsible gambling support and self-exclusion requests, please visit our Responsible Gambling page.
You've reviewed how kiss98 collects, uses, and protects your personal data. We are committed to handling your information with the highest standard of care. If you have questions or would like to know more about our platform before playing, our FAQ is a great starting point.
For players aged 21 and above only. Please review our Responsible Gambling policy andTerms & Conditions before you play.